ECCI executive officer Jen Obourne with Isabelle Casey and Dr Nicole Swan. Photo: ECCI.
The Esperance Chamber of Commerce and Industry (ECCI) has recognised Isabelle Casey from Swans Veterinary Services as the winner of the August Customer Service Award.
ECCI Executive Officer Jennifer Obourne said this was to celbrate her outstanding dedication to both animals and their owners across the region.
“Isabelle has been part of the Swans team since 2008, bringing a wealth of experience and compassion to her role,” she said.
“For her, the heart of the job lies in making a difference every day, not just to the pets she treats, but to the people who love them.”
Ms Casey said she loved being part of a team, working with animals, and helping the community.
“What keeps me motivated is knowing I can improve the standard of care and the quality of life my patients receive,” she said.
“There are always new developments in veterinary care, and I like to stay up to date so I can give the best to my clients and their animals.”
Ms Obourne said her caring approach had left a lasting impression on many local families, with clients often becoming close friends over the years.
“Isabelle’s philosophy of customer service is simple but powerful: empathy, patience, and always listening to people’s needs,” she said.
Luke Coen from Flight Centre Esperance received the July Customer Service Award for his outstanding dedication to helping customers plan their dream holidays.
He has been with Flight Centre for nearly three years, after spending more than two decades working as a chef.
He said his love of travel inspired the career change, and he hadn’t looked back since.
“I like helping customers get to their trip destinations and seeing people’s dreams come to life is the best part of the job,” Mr Coen said.
“For me, great customer service means everything. People can book online, but they come into the store because we tailor everything to their needs.”
From young families planning their first overseas trip to elderly travellers finally enjoying the holiday of a lifetime, Luke’s approach is simple but powerful: “Listen to what the customer wants, smile, and just listen.”
Luke said he was very grateful for the recognition, adding that it was an unexpected but meaningful honour.
The ECCI recognises outstanding businesses and individuals in Esperance with a monthly Customer Service Award.
Customers can nominate an individual or team via website: https://www.esperancecci.com.au/customer-service-awards.
